PRIVACY POLICY

 

We strive to treat our customers as we do our best friends. So, in developing this privacy policy, we applied the golden rule test: if we were the customer, how would we want the company to treat us? Our goal is to respect your privacy even as we go about the business of bringing you well-designed, well manufactured, safe products created to make our customers better ball players.

Information Collection and Use
BATBANGER is the sole owner of the information collected on www.BATBANGER.com.

If you request a brochure, join our e-list or sign up for an e-contest, you may be required to give your contact information such as name, address and email address. We may use this information to process your order or to send product literature and marketing emails.

Ordering
When request information on our order form, you must provide us contact information (such as name, email, and shipping address) and financial information (such as credit card number and expiration date). This information is used for billing purposes to fill customer’s orders. If we have trouble processing an order, the information is also used to contact you. You may also contact us by telephone, email or postal mail at the contact information listed below.

Communications, Special Offers and Updates from Our Web Site
Established customers will occasionally receive information on products, services, special offers, or a newsletter. Out of respect for the privacy of our customers we present the option to not receive these types of communications by “Opting Out.”

 

Choice and Opting Out
When you provide Personally Identifiable Information (PII) to us, including when registering to receive information or make a purchase, BATBANGER Inc. provides you with the opportunity to opt-out of having your PII used by BATBANGER Inc. to send you advertising or promotional materials. Unless you have opted out of receiving such marketing materials, BATBANGER Inc. may use your PII to forward you, via email or postal mail, advertisements concerning BATBANGER Inc. products, services, special promotions, surveys or other opportunities from BATBANGER that we think may be of interest to you. Should you wish to change your preferences regarding the marketing information that you receive from BATBANGER Inc., please refer to the paragraph below entitled "Correcting/Updating Your Personal Information and preferences".

Correcting/Updating Your Personal Information and Preferences
If you would like to make changes to your PII or to your preferences regarding the marketing information that you receive from BATBANGER Inc., email us your request at info@BATBANGER.com. We will use reasonable efforts to comply with your request. Please note that we may need to contact you in order to be sure that we are updating the appropriate information. When requesting that PII be updated or that your preferences be changed, please keep in mind that until the change is implemented, you may still receive email or postal mailings from us. Furthermore, there will be residual information that will remain within BATBANGER databases, access logs and other records, which may contain such PII. The residual information will not be used for commercial purposes; however, BATBANGER Inc. reserves the right, from time to time, to re-contact former customers or visitors to BATBANGER.com. Please note that we are not responsible for retracting your PII from third parties with whom we have shared your information pursuant to the terms and conditions of this Policy as in effect from time to time.

 

Customer Service
We communicate with customers on a regular basis to provide requested services and in regards to issues relating to their account we reply via email or phone, in accordance with the customer’s wishes.

Information Sharing
Below are the instances in which we will share customers’ personal information:

Legal Disclaimer
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.

Service Providers
We partner with other third parties such as Yahoo to provide specific services. An example is the back end function of our ecommerce website. When a customer purchases a product, we share names, email addresses and mailing address information that is necessary for the third party to provide these services. These third parties are not allowed to use personally identifiable information except for the purpose of providing these services.

Links
This Web site may contain links to other sites. Please be aware that BATBANGER Inc. is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and that they read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Security
Our Web site takes every precaution to protect our customer’s information. When customers submit sensitive information via the Web site, their information is protected both online and off-line. When our registration/order form asks customers to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just ‘surfing’. To learn more about SSL, go to http://www.levenger.com/customer/service/security.asp

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect customer-information off-line. All of our customers’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need such information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Any time new policies are added, our employees are notified and reminded about the importance we place on privacy, and what they can do to ensure our users’ information is protected. Finally, the servers that store personally identifiable information are in a secure environment, in a locked facility.

 

ID (Address) Verification
We use third-party software to verify a customer’s mailing address.